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Welcome Back. Visiting begins again at Kiwanis July 20, 2020

by | Education, The Village

From The Desk of Melanie Young. Executive Director. Registered Nurse.

Hello everyone,

I am connecting with you to help explain the way we are responding to the changes in access and visiting within the Village as the re-opening of BC rises around us and presses us to consider how to continue safely.

I am so grateful, inspired, humbled and joy filled when I reflect on how we have collaborated and united around our own particular brand of civil responsibility. Well done!

Because your Village is such a beautiful mix of people, services, agreements, regulations and laws, it is a complex job to work out how to support folk who live in a connected Village yet under different ‘rules’.

 

Next Steps

Our challenge now is how to continue to safely integrate the desire for visiting, external service provision and dining requirements within the regulations from the Assisted Living and Long Term Care Registrar along with guidance from the Centre for Disease Control, Island Health and BC Housing. Read below and you’ll find information around visiting, dining, hairdressing and other essential and service focused visits.

 

Respectful Communication

As we navigate this new direction I want to invite you to imagine the complexity of reopening our Village. With multiple stakeholders, differing regulations and requirements, the complexity around decision making is, quite frankly, difficult to manage. We are wholly committed to our duty of care for 230 Villagers, 220 staff and an army of service supports and, we have much to consider as we move forward. We are all willingly present, engaged in understanding and learning and motivated to find a way though our new normal. We don’t always get it right and we learn more every day.

I want to remind all visitors and guests in The Village that we respond best to kind, supportive and understanding questions and comments. We want to hear your questions and have effective processes for exactly that. This is new territory for all of us, help us with our collective goals through respectful conversations.

All Villagers, guests and staff have the right to live and work in a respectful environment. Kiwanis Village has ZERO tolerance for ANY actions, inactions, conversations or comments that are aggressive, insulting, unfair or just plain unkind.

You will be required to leave our Village if you find yourself unable or unwilling to work with us. Our experience as we attempt to reopen well still requires us to maintain our 24/7 security presence at this time. Please leave your frustrations at home and bring your best self forward.

 

Visiting in Long Term Care-The Lodge

The Lodge has approval from Island Health to widen the availability of our ‘Heart Parks’ for Villagers and their families and friends living in Long Term Care at The Lodge. We are delighted, and apprehensive.
In order to support individual visiting and create meaningful time together, we have designated one outside space right by the front doors as one LTC ‘Heart Park’, and one inside the building on the first floor. These can be booked through calling 250 740 2727.

We ask that you designate one person from your family or friend group to be the sole visitor. This means that only THAT person can visit. It means you can’t rotate the visits through your family or friends and so who is identified as the Single Designated Visitor (SDV) will need some thought on your part. If you need help understanding this better please connect with us directly and we’ll help you make sense of it. We want this to work for all of us in the best way possible, and we know that our collective understanding and opinions vary as we continue to flatten the curve and sustain our incredible practices.

Essential visits in person in Villager’s rooms remain an option for folk needing specific support either at the end of their lives or other unique life events and situations. Nursing will connect with you directly to manage and support these connections.

As each Villager in Long Term Care is uniquely and differently abled, we are working with the nursing to determine which location is best for your loved one to receive a visit. When you call to book visiting time, please note that the location of the visit (inside, outside, personal room) will depend on the recommendation of nursing and care teams in conjunction with the Villager and the visitor. We all feel a bit anxious as we take this step so bear with us as we begin to navigate this important step forwards.

When you call to book a visit, be prepared to answer a range of pre-screening questions which will be repeated when you arrive on site at security and again as you arrive at The Lodge. We know this may seem a little much and likely once we get our processes flowing and have ironed out the kinks and listened to feedback, we can reduce the vigilance a hair, but for now, I know you will appreciate the efforts made by The Village to be calm, be kind and therefore be safe.

FOR DETAILS ABOUT VISITING IN LONG TERM CARE AT THE LODGE, PLEASE SEE APPENDIX ‘A’.

 

 

Assisted, Supportive and Independent Living in The House, The Suites, The Villa and The Manor

In person visits or services within your suites or common areas are still restricted to essential visits only. Why? Villager’s health and wellness levels fluctuate and sometimes after a trip to urgent care or the hospital or other place, there is a need for additional precautions. This will alter the type or availability of a visit. We are navigating what is essential and safe through the Villager Wellness Line and daily operational conversations so we don’t miss anyone or get off on the wrong foot.

All direct and in person visits from care supporters or family MUST continue to be pre booked. Kiwanis has been connecting with Villagers through formal and informal ‘wellness checks’ and where we find any concerns we will connect with the appropriate supports for help and even initiate visits where required. Please call The Villager Hot Line for more information. 250 753 6471 ext 1.

General Village Wide visiting in our lovely outside spaces is restricted to Villagers only! Villagers connecting with other Villagers and pre booked visits.

Drop in outdoor visiting by families and friends is not permitted at this time.

FOR DETAILS ABOUT VISITING IN LONG TERM CARE IN HOUSING, PLEASE SEE APPENDIX ‘B’.

For folk who visit on the side walk outside the perimeter of The Village, please note the following:
That although this is outside of Kiwanis’s jurisdiction, the effects of unsafe and unwise connections that do not include a full review of your personal health, recent travel, potential exposure to Covid, appropriate mask wearing, hand hygiene, social distancing and cough etiquette etc, expose everyone to risk and reinforce practices that are potentially unsafe. Please consider this when seeing this as an option to connect. Kiwanis would prefer it if this practice discontinues but recognizes that this space is not controlled by us. We invite those using this area to connect with us if education or support is needed to better understand our perspective and our influences.

 

Hairdressing – On Site

Our hairdresser has retired. We are working to recruit another person and ensure that we can manage our exposure controls and return this service within the Village. Until then, off site hair appointments for folk must be considered in the same way that we consider every location we choose to attend.

 

Dining Services in Housing

We are continuing with in room dining at this time. We are working directly with the leadership team, our dietitian and Villagers to address the menu rotation, quality, and availability of fruit, veg, and soup while we also work on how to return to a dining room service. It is a super head scratcher as the number of residents and their spouses, the space available in both the Fireside and The Suites Dining room and the staff coverage needed to blend both in room with dining room do not easily meet the requirements for socially distant, well controlled, meaningful meals. We found that when we drew the plans for dining table spacing we had to be distant both in front and behind us and that significantly diminished the space making it ‘non-compliant’ with directives.

We are missing seeing everyone at lunch and dinner and even with the best minds round the table, we haven’t quite solved the issue. It is a critically important to us all that we do this well and right. Places who opened too early have since closed and has left much disappointment. Please know that we are inviting other folk into this conversation to see if we can be more creative and find a way into this that is sustainable, high quality, varied and meaningful.

Thank you for your support and your patience, this will pass…just not right now.

 

And Finally

We are encouraged by the overwhelming support we have given each other and are happy to be able to offer this much needed relief.

For your understanding I say ‘thank you’.
You are appreciated.
Melanie Young. Executive Director. R.N.

 

Appendix A

Visiting for Kiwanis  Lodge – Long-term Care

We are thrilled to now be offering social visits for our Villagers and their chosen designate.

We have learned together through this pandemic the importance of family, friends, and everyday social connection. We have witnessed the resilience, strength and kindness that connects us as human beings. We are learning together how to integrate the requirements from the Long Term Care regulations along with guidance from the Centre for Disease Control, Island health and the Provincial Health Office.

Given this mutual understanding of COVID-19 and in an effort to maintain our healthy community, we ask all Villagers and their visitors to follow the steps below:

  • Visiting will occur daily, outside, in our designated “Heart Park” in front of the Lodge
  • Each Villager may have one designated visitor at this time
  • At this time, we are not allowing children to visit
  • If any visitor has any signs of illness, they will not be permitted on-site.

To book your visit:

Call our Visiting Hotline at: 250-740-2727. Leave a message here and we will return your call.

As a visitor, you should be prepared to:

  • Upon arrival, you will check in with security.
  • Have your temperature taken, using a forehead scanning thermometer
  • You will park in the dedicated visitor parking spot – it is located in front of the Lodge, across from the green visiting tent. Keep in mind there will be visits happening prior to yours, so please avoid arriving early.
  • Our recreation staff will compete the screening process. You will be given a mask, and educated on proper use of personal protective equipment.
  • We will discuss hand hygiene, respiratory etiquette and safe physical distancing
  • Your name and phone number or email is required for Public Health contact tracing, as well as agreement to answer screening questions about health and travel.
  • Social distancing of 2 metres/6 feet for the duration of the visit is an absolute requirement.

We appreciate your patience, resilience and understanding as we navigate this process together. We are thrilled you’re here, and happy to assist in any way we can.

 

Appendix B

Visiting for Kiwanis House, Villa & Suites

We are thrilled to now be offering visits for our Villagers and their families.

We have learned together through this pandemic the importance of family, friends, and everyday social connection. We have witnessed the resilience, strength and kindness that connects us as human beings. We are learning together how to integrate the very different requirements and restrictions from the Assisted Living Registrar and the Long Term Care regulations along with guidance from the Centre for Disease Control, Island health and BC Housing to support visiting within our Village.

Given this understanding of COVID-19 and in an effort to maintain our healthy community, we ask all Villagers and their visitors to follow the steps below:

  • Visiting will occur daily between 2-4 pm in one of our two designated “Heart Parks”
  • Each Villager may have one visitor at this time
  • Each Villager may book one visit per week
  • At this time, we are not allowing children to visit
  • If any visitor has any signs of illness, they will not be permitted on-site.

To book your visit:

Call our Villager Hotline at: 250-753-6471 ext. 1. Leave a message here and we will return your call.

My designated visitor is:             

Your visitor should be prepared to:

  • Park on Nelson Street – our Village has no visitor parking at this time
  • Walk into the village, and check in with Security
  • Your name and phone number is required, as well as agreement to answer screening questions about health and travel
  • Have temperature taken, using a forehead scanning thermometer
  • Wear a mask for the duration of the visit
  • After the sign-in process, your visitor will be escorted to the Heart Park, and your visit begins!
  • We ask that you sanitize your seat before sitting down as well as afterwards
  • Social distancing of 2m/6 feet is an absolute requirement.